A Collaboration Platform for Florida’s Infrastructure Domain Professionals
The platform acts as a supportive digital community for professionals and students in the infrastructure space aimed at fostering good governance and civic duty to share knowledge on unique solutions and goals for people, neighborhoods, districts, and countries. Infrastructure is defined as basic physical structures and facilities such as ports, buildings, roads, power supplies, railways, airports, bridges, broadband, water, and sewer systems. These are fundamental facilities and systems supporting a country, city, or area providing the movement of goods and services and economic growth.
Scope of Work
From the POV of End Users
Our work involved redesigning the application with the aim to break down the barriers between subject matter experts and the non-experts by helping create a searchable Infrastructure Knowledge Base for the questions, topics and queries posed on the platform.
From the POV of the Startup
The goal was to enhance the idea and uplift the existing interface of the mobile app such that it opens up the imagination of investors in understanding the value the platform can provide to the infrastructure community of the world.
Research
Understand the user base and their specific characteristics
Identify & understand user expectations
Understand the market dynamics and competitors
Understand the existing user flows and identifying gaps
User Flow
Wireframes & Mockups
Medium Fidelity Wireframes
High Fidelity Mockups
Usability Testing
Prototype Walkthrough
Navigation
Functionality
Layout and design
User friendliness
Intuitiveness
Successful task completion
Deliverables
Were they able to complete task without to much guidance
A majority of the participants were able to complete tasks without too many prompts.
Did the flows match the mental model of the participants?
On the whole, the flows for most tasks matched with the mental model of the participants
Were there any pitfalls in completing the tasks?
For the older audience, there were setbacks in identifying actions to be performed when buttons were purely icon-based and had no labels or tooltips to help guide them.
Evidence
“Oh this is nice! preview before you post shows you exactly how it’s going to look and you have the option to go back and edit it”
“The interconnectedness of the features makes it easy to access and navigate. Overall, it’s a great resource”
It was exciting to see that you guys were getting what I am trying to do. You're good listeners and you understand where the clients are trying to go. You're expertise and professionalism definitely shows and reflects in the work that you do. Timeliness of deliverables, communication and even the approach methodology is truly excellent.
Founder